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RETURN POLICY

We offer a 30-day money back guarantee.

All items (except smokeable products) may be returned for a full refund (less shipping cost) or credit towards next purchase within 30days of purchase.

Refunds/credits are issued within 7-10 business days from date of receipt of returned items.

Eligible items must be returned in their original packaging with unbroken seal.

Shipping cost will be refunded if reason for return is due to error on our side

Smokeable products are final sale and are exempt from returns/refunds.

Promotional and Sales items are also final sale and are exempt for returns/refunds

We may charge any sales, VAT, or nexus taxes collected in your jurisdiction as applicable when receiving any of our products.

All refund requests are subject to strict review and refunds/credits are provided at our sole discretion. We reserve the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior.

To submit a refund request please email us at refunds@florenceherbal.com or CONTACT US.